Refund Policy

Last Updated: 2-28-25

Our Commitment to Customer Satisfaction

At Brandymail.com, we stand behind our services and are committed to ensuring your complete satisfaction. We understand that our email authentication and branding solutions are crucial to your business operations, and we want you to feel confident in your purchase.

30-Day Money-Back Guarantee

We offer a comprehensive 30-day money-back guarantee on all our services. If you are not completely satisfied with your purchase, you may request a refund within 30 days from the date of your order. This policy demonstrates our confidence in our services and our commitment to your satisfaction.

Refund Eligibility

To be eligible for a refund:

• The request must be made within 30 days of the original purchase date
• Your account must be in good standing
• You must provide a reason for the refund request to help us improve our services

Credit Options

As an alternative to a refund, you may choose to receive account credit equal to the purchase amount. This credit can be applied to any of our services and remains valid for 12 months from the date of issue. This option is particularly beneficial if you plan to use our services in the future or wish to try a different service level.

How to Request a Refund

To initiate a refund request:

• Contact our support team at support@brandymail.com
• Include your order number and the reason for your refund request
• Specify whether you prefer a refund or account credit

Processing Time

Once approved, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Exceptions

While we strive to accommodate all reasonable refund requests, certain circumstances may affect eligibility, such as:

• Evidence of service misuse
• Requests made after the 30-day period
• Services that have been fully delivered or consumed

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact our customer support team at support@brandymail.com.

Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.