Privacy Policy

Last Updated: 12-15-25

Brandymail ("Brandymail," "we," "us," "our") is operated by Valiweb Services, LLC. (brandymail.com) This Privacy Policy explains how we collect, use, disclose, and protect information when you visit brandymail.com or use our products and services (the "Services").

If you have questions, contact support@brandymail.com. (brandymail.com)

1) Scope

This Privacy Policy applies to:

• Visitors to our website
• Customers and users who create an account or purchase/use the Services
• Communications with us (support, sales, onboarding, verification)

It does not apply to third-party websites, platforms, or services that we do not control (including certificate authority portals and mailbox provider systems).

2) Information We Collect

A. Information you provide to us

Depending on how you interact with Brandymail, we may collect:

• Account & contact info: name, email address, phone number, job title, company name
• Billing & transaction info: billing address, transaction history, invoice/receipt details (payment card details are handled by our payment processors; we generally do not store full card numbers)
• Domain & configuration info: sending domains, DNS records you input or we analyze (SPF, DKIM, DMARC, BIMI, MTA-STS, etc.), configuration metadata, and change history
• Support & communications: messages you send to us, attachments, and troubleshooting details
• Brand assets (if applicable): logos, SVG files, trademark/brand identifiers you submit for brand display workflows
• Verification documentation (if applicable): documents and data needed for mark/certificate-related workflows (for example, organization and brand verification materials)

B. Information we collect automatically

When you visit or use the Services, we may collect:

• Device and usage data: IP address, browser type, device identifiers, operating system, referral URLs, pages viewed, timestamps, clickstream
• Cookies and similar technologies: as described below

C. Information we may receive from third parties

We may receive information from:

• Payment processors (e.g., confirmation of successful payment, partial card details like last 4 digits, billing status)
• Certificate providers and validation partners (status updates, validation outcomes, and related metadata where you purchase certificate-related products)
• Analytics providers (aggregated usage/traffic insights)

3) How We Use Your Information

We use information for the following business purposes:

• Provide and operate the Services (account creation, authentication tooling, monitoring, dashboards, alerts, and support)
• Process payments and manage subscriptions (billing, receipts, renewals, fraud prevention, accounting)
• Certificate-related workflows (where applicable): coordinating requests, status visibility, and operational support for mark/certificate enablement steps
• Customer support and troubleshooting (responding to requests, investigating issues, improving reliability)
• Product improvement and analytics (understanding how the platform is used, improving features, performance, and UX)
• Security and abuse prevention (detecting suspicious activity, enforcing policies, protecting users and our systems)
• Communications (service notices, product updates, administrative messages; marketing messages where permitted by law and your preferences)
• Compliance and legal obligations (tax, accounting, responding to lawful requests, enforcing agreements)

4) Legal Bases for Processing (EEA/UK and similar jurisdictions)

If you are in the European Economic Area (EEA), United Kingdom, or other jurisdictions requiring legal bases, we process personal data under one or more of:

• Contract necessity (to provide the Services you requested)
• Legitimate interests (security, fraud prevention, product improvement, customer support)
• Consent (where required for certain cookies/marketing)
• Legal obligations (tax, accounting, compliance, lawful requests)

5) How We Share Information

We do not sell your personal information in the conventional sense. We may share information in these situations:

A. Service providers (processors)

We share information with vendors that help us operate the Services, such as:

• Payment processing and billing
• Website hosting, databases, and cloud infrastructure
• Analytics and logging
• Customer support tooling
• Email delivery for transactional messages (e.g., confirmations, alerts)

These providers are authorized to process data only to perform services for us, subject to confidentiality and security obligations.

B. Certificate providers (e.g., DigiCert) and validation partners

If you purchase or use certificate-related services, we may share the information necessary to:

• Submit orders
• Perform validation steps
• Confirm organizational and brand/trademark details
• Receive issuance and status updates

Certificate issuance and validation are performed by third parties and may be subject to their separate terms and policies.

C. Legal, safety, and enforcement

We may disclose information to:

• Comply with laws and lawful requests (subpoenas, court orders)
• Protect rights, safety, and security of Brandymail, our users, or others
• Investigate fraud, abuse, or policy violations

D. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction (subject to appropriate safeguards).

6) Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to:

• Keep you signed in and maintain sessions
• Remember preferences
• Measure site performance and usage
• Improve content and features

Your choices: You can control cookies through browser settings. Where legally required, we will request consent before placing certain cookies.

7) International Data Transfers

We may process and store information in the United States and other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers (such as standard contractual clauses or other lawful mechanisms).

8) Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services
• Maintain business records (billing/tax/accounting)
• Resolve disputes and enforce agreements
• Meet legal obligations

Retention periods vary based on the type of data and why it is collected. We may retain and use aggregated or de-identified information longer where permitted by law.

9) Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.

10) Your Privacy Rights and Choices

A. Account controls

You may review or update certain account information through your account settings (where available) or by contacting us.

B. Marketing preferences

You can opt out of promotional emails by using the unsubscribe link included in those emails. You may still receive non-promotional service messages (billing, security, account notices).

C. EEA/UK rights (and similar)

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete data (subject to legal exceptions)
• Restrict or object to processing
• Data portability
• Withdraw consent (where processing is based on consent)

D. U.S. state privacy rights (e.g., California and others)

Depending on your state, you may have rights to:

• Know what personal information we collect, use, and disclose
• Request deletion (subject to exceptions)
• Correct inaccurate personal information
• Opt out of certain "sharing" for targeted advertising (as defined by some state laws), if applicable
• Non-discrimination for exercising privacy rights

To exercise applicable rights, contact us at support@brandymail.com. (brandymail.com) We may verify your identity before fulfilling requests.

11) Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps.

12) Third-Party Links

Our website may include links to third-party sites or services. Their privacy practices are governed by their own policies, not this one.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we may provide notice by posting an updated version on this page and/or by contacting you through the primary email on your account.

14) Contact Us

Questions or requests regarding privacy can be sent to: support@brandymail.com (brandymail.com)

15) Legal Disclaimer

This Privacy Policy is provided for informational purposes and should be reviewed by legal counsel to ensure compliance with applicable laws and your specific business practices. (brandymail.com)